Patients are crossing national borders in search of affordable and timely health care. Many medical tourism companies are now involved in organizing cross-border health services. Despite the rapid expansion of the medical tourism industry, few standards exist to ensure that these businesses organize high-quality, competent international health care. Addressing the regulatory vacuum, 10 standards are proposed as a framework for regulating the medical tourism industry. Medical tourism companies should have to undergo accreditation review. Care should be arranged only at accredited international health-care facilities. Standards should be established to ensure that clients of medical tourism companies make informed choices. Continuity of care needs to become an integral feature of cross-border care. Restrictions should be placed on the use of waiver of liability forms by medical tourism companies. Medical tourism companies must ensure that they conform to relevant legislation governing privacy and confidentiality of patient information. Restrictions must be placed on the types of health services marketed by medical tourism companies. Representatives of medical tourism agencies should have to undergo training and certification. Medical travel insurance and medical complications insurance should be included in the health-care plans of patients traveling for care. To protect clients from financial losses, medical tourism companies should be mandated to contribute to compensation funds. Establishing high standards for the operation of medical tourism companies should reduce risks facing patients when they travel abroad for health care.
Tourism is a pioneer and diverse industry in the world. It is considered as one of the main sources of countries income. According to experts’ predictions, tourism will become the most profitable industry in the world by 2020. International growth, global competition and interests in tourism destinations have emerged the need of various types of tourism. Today, many countries with regards to the human beings need for health, have developed medical industry as a source of massive income in relation to tourism. Increasing 20% in admission of foreign patients in American hospitals confirms this matter. Medical tourism is a new type of tourism and an international and political-economic phenomenon, which is growing fast in the world, especially in Asian countries
In this evolving, uneven global healthcare and economic crisis, health tourism remains frozen, leaving providers and destinations around the world waiting for the thaw. Questions continue to swirl about when things will return to “normal” or at least settle down, so that we can all chatter on about the “new normal”. The current situation requires far more scientific and nuanced ways of thinking about, segmenting and marketing health tourism. The same general, opportunistic approaches that worked in the past will not be successful in the post COVID-19 period. Will Markets Thaw
Patient experience is one of the significant factors in medical tourism and a high-quality patient experience can positively impact both a patient’s wellbeing as well as a healthcare provider’s finances. For healthcare providers treating medical travelers, the patient experience is especially important due to its complexity and must be carefully managed both inside and outside the clinical setting. Medical travelers face unique challenges that impact the patient experience including language and cultural barriers and difficulties related to travel and orientation in a foreign environment.
International accreditation is one of the major criteria for assessing performance and quality of clinical and non clinical services in any medical center.
In order to entering to international market, medical providers must look for an international brand in the accreditation.
Accreditation is the best way to ensure strict external evaluation. and as medical tourism is a worldwide phenomenon, and attention to the issues such as quality of treatment, accreditation and certification of hospitals are increasing.
Sarir Salamat Maham as a representative of Temos in Iran participated in this event and presented the role of the accreditation in this business and pointed out the importance and benefits of accreditation in the health tourism industry
Statistics show that the number of patients in the hospitals which are assessed by Temos increased eminently. The number of visitors of their websites are increased and they make the most of this accreditation via their marketing tools. There is also the information about the customer satisfaction for the centers that are Temos accredited or passed the training courses or receive consultancy form Temos
It is hard to answer this question and it has various factors. Showing the accreditation on the website is not the attractive way alone to makes a positive effect on the foreign patients mind to choose best care giver and if any hospital or clinic wants to enter to the competitive market should go beyond and consider various options. Accreditation assures the quality in every aspects of service delivery and its infrastructure is the leadership, continuous quality management and productivity.
After submitting your application for quality standards, the self-assessment questionnaire must be completed. The Temos team supports the hospital in the preparatory phase until the on-site visit by the Temos evaluators. Then, the Temos evaluators visit and evaluate the hospital based on professional judgment and standard and well-defined criteria.
n this program, Sarir salama Maham Company presented Temos Company and accreditation services, training and consultation to its attendees.